My appointment was with Steve at the Salem, New Hampshire store on Friday January 11, 2019.
I needed help restoring files from an external disc drive to my new Dell laptop. My Microsoft Surface Pro died without warning and when I went to the external disc drive, the last back-up I could find was from May 2018 even though I backed up the Surface Pro more recently.
Steve was able to find a much more recent back-up and restored all of those files to my new Dell - Alleluia! I had a ton of pictures, spreadsheets, word documents, etc. that I thought were lost but Steve restored them all.
I set up a follow-up session with Steve and got further help in restoring apps and set-up of my new Dell. Steve even gave me some training on some Excel capability that was very helpful.
Net, Steve did a great job!! I definitely would seek him out for any future computer needs.