131517 review-received-mail-attachment-needed-printed received-mail-attachment-needed-printed http://www.microsoft.feedback/review-received-mail-attachment-needed-printed 17682 5 3 4 0 0 0 I received an e mail with an attachment that needed to be printed. When I attempted to print it using Microsoft Trio, IT WOULD NOT PRINT and a popup appeared requiring that I PURCHASE Microsoft Premium edition. I did so. $16.95 on 10/22/19. After purchase, I still could not print documents. After contacting Microsoft tech support, I was variously told it was a Cannon printer problem, It was an AOL Tech Fortress problem, and was referred back to these other tech help centers. It was all a rediculous waste of time and effort. After several hours (7) on the phone trying to repair, a very knowledgable tech person from AOL discovered it was MERELY a formatting problem. The attachment was sent in a different format. YOU SHOULD IMMEDIATELY REMOVE THE POPUP DIRECTING USERS TO PURCHASe AN UNNECESSARY UPGRADE. At the very least, NOTIFY USERS that the format is incompatable BEFORE making the offer Because of what happened to me, I feel I was held hostage by Microsoft, and I NO LONGER HAVE TRUST IN YOU. <p>I received an e mail with an attachment that needed to be printed. When I attempted to print it using Microsoft Trio, IT WOULD NOT PRINT and a popup appeared requiring that I PURCHASE Microsoft Premium edition. I did so. $16.95 on 10/22/19.<br/>After purchase, I still could not print documents. After contacting Microsoft tech support, I was variously told it was a Cannon printer problem, It was an AOL Tech Fortress problem, and was referred back to these other tech help centers.<br/> It was all a rediculous waste of time and effort.<br/>After several hours (7) on the phone trying to repair, a very knowledgable tech person from AOL discovered it was MERELY a formatting problem. The attachment was sent in a different format.<br/> YOU SHOULD IMMEDIATELY REMOVE THE POPUP DIRECTING USERS TO PURCHASe AN UNNECESSARY UPGRADE. At the very least, NOTIFY USERS that the format is incompatable BEFORE making the offer<br/>Because of what happened to me, I feel I was held hostage by Microsoft, and I NO LONGER HAVE TRUST IN YOU.</p> 2019-10-23T21:41+0000

I received an e mail with an attachment that needed to be printed. When I attempted to print it using Microsoft Trio, IT WOULD NOT PRINT and a popup appeared requiring that I PURCHASE Microsoft Premium edition. I did so. $16.95 on 10/22/19.
After purchase, I still could not print documents. After contacting Microsoft tech support, I was variously told it was a Cannon printer problem, It was an AOL Tech Fortress problem, and was referred back to these other tech help centers.
It was all a rediculous waste of time and effort.
After several hours (7) on the phone trying to repair, a very knowledgable tech person from AOL discovered it was MERELY a formatting problem. The attachment was sent in a different format.
YOU SHOULD IMMEDIATELY REMOVE THE POPUP DIRECTING USERS TO PURCHASe AN UNNECESSARY UPGRADE. At the very least, NOTIFY USERS that the format is incompatable BEFORE making the offer
Because of what happened to me, I feel I was held hostage by Microsoft, and I NO LONGER HAVE TRUST IN YOU.