131738 review-scheduled-appointment-burlington-ma-microsoft scheduled-appointment-burlington-ma-microsoft http://www.microsoft.feedback/review-scheduled-appointment-burlington-ma-microsoft 17804 10 10 10 0 0 0 I had a scheduled appointment at the Burlington, MA Microsoft store on Saturday November 9. My HP Spectre was acting up and needed physical fine tuning. Alex, the technician that looked at my laptop went above and beyond. Alex was very helpful and meticulous in his work. He allowed me to explain and show him the issue I was having with my laptop and efficiently went to work. He was very professional and reassuring at the same time. The entire staff was very cordial and enthusiastic but Alex in particular resolved my main issue with my laptop. I would request that the technician, Alex at Microsoft in Burlington, MA receive the recognition that his work deserves. Very pleased customer! 10/10 customer experience <p>I had a scheduled appointment at the Burlington, MA Microsoft store on Saturday November 9. My HP Spectre was acting up and needed physical fine tuning. Alex, the technician that looked at my laptop went above and beyond. Alex was very helpful and meticulous in his work. He allowed me to explain and show him the issue I was having with my laptop and efficiently went to work. He was very professional and reassuring at the same time. The entire staff was very cordial and enthusiastic but Alex in particular resolved my main issue with my laptop. I would request that the technician, Alex at Microsoft in Burlington, MA receive the recognition that his work deserves. Very pleased customer! 10/10 customer experience </p> 2019-11-10T23:26+0000
Nov 10, 2019

I had a scheduled appointment at the Burlington, MA Microsoft store on Saturday November 9. My HP Spectre was acting up and needed physical fine tuning. Alex, the technician that looked at my laptop went above and beyond. Alex was very helpful and meticulous in his work. He allowed me to explain and show him the issue I was having with my laptop and efficiently went to work. He was very professional and reassuring at the same time. The entire staff was very cordial and enthusiastic but Alex in particular resolved my main issue with my laptop. I would request that the technician, Alex at Microsoft in Burlington, MA receive the recognition that his work deserves. Very pleased customer! 10/10 customer experience