129294 review-week-wife-purchased-replacement-laptop week-wife-purchased-replacement-laptop http://www.microsoft.feedback/review-week-wife-purchased-replacement-laptop 11764 8 9 8 0 0 0 Last week, my wife and I purchased a replacement laptop from the Microsoft store at the Stanford Shopping Center in Palo Alto. We requested that the technician transfer all files from old HP laptop. Discussions with the tech got confused. He said he could only copy data, but not programs and what he called a “image” transfer. He told us to come the next day and it’s up to us to handle the rest. He clearly didn’t act like he had time to explain or help us. The next day, we came back to the store. We were angry, ready to argue, and return the computer. When we met Casey Pollock, it was clear he wanted to help us. He reviewed all our files and applications. He said, since he was working late that night, he could perform a full transfer. And he did. We picked up our computer the next day with everything in place. Not only is Mr. Pollock competent, but he went out of his way to make sure we were satisfied. Mr. Pollock displayed the intelligence and commitment to customer satisfaction that the Microsoft Corporation should acknowledge, encourage and reward. I recommend you recognize Casey Pollock’s work and employees who have customer satisfaction as their primary goal. Please give Casey our personal gratitude. Robert & Veronica Valenti (415) 519-5456 <p>Last week, my wife and I purchased a replacement laptop from the Microsoft store at the Stanford Shopping Center in Palo Alto. We requested that the technician transfer all files from old HP laptop. Discussions with the tech got confused. He said he could only copy data, but not programs and what he called a “image” transfer. He told us to come the next day and it’s up to us to handle the rest. He clearly didn’t act like he had time to explain or help us. </p> <p>The next day, we came back to the store. We were angry, ready to argue, and return the computer. When we met Casey Pollock, it was clear he wanted to help us. He reviewed all our files and applications. He said, since he was working late that night, he could perform a full transfer. </p> <p>And he did. We picked up our computer the next day with everything in place.</p> <p>Not only is Mr. Pollock competent, but he went out of his way to make sure we were satisfied.</p> <p>Mr. Pollock displayed the intelligence and commitment to customer satisfaction that the Microsoft Corporation should acknowledge, encourage and reward.</p> <p>I recommend you recognize Casey Pollock’s work and employees who have customer satisfaction as their primary goal.</p> <p>Please give Casey our personal gratitude.</p> <p>Robert &amp; Veronica Valenti<br/>(415) 519-5456</p> 2019-05-29T00:41+0000

Last week, my wife and I purchased a replacement laptop from the Microsoft store at the Stanford Shopping Center in Palo Alto. We requested that the technician transfer all files from old HP laptop. Discussions with the tech got confused. He said he could only copy data, but not programs and what he called a “image” transfer. He told us to come the next day and it’s up to us to handle the rest. He clearly didn’t act like he had time to explain or help us.

The next day, we came back to the store. We were angry, ready to argue, and return the computer. When we met Casey Pollock, it was clear he wanted to help us. He reviewed all our files and applications. He said, since he was working late that night, he could perform a full transfer.

And he did. We picked up our computer the next day with everything in place.

Not only is Mr. Pollock competent, but he went out of his way to make sure we were satisfied.

Mr. Pollock displayed the intelligence and commitment to customer satisfaction that the Microsoft Corporation should acknowledge, encourage and reward.

I recommend you recognize Casey Pollock’s work and employees who have customer satisfaction as their primary goal.

Please give Casey our personal gratitude.

Robert & Veronica Valenti
(415) 519-5456